Multi-Location Dental Marketing Case Study

Pine Lawn Dental has served the St. Louis, Missouri, community for more than 50 years. The practice provides emergency and same-day dental care. It also accepts most insurance plans, including Medicaid and Medicare.

When the practice opened a second location, it partnered with Pro Impressions Marketing. We created a dental marketing strategy for both offices. This approach increased local awareness, attracted new patients, improved office efficiency, and supported long-term growth.

As Pine Lawn Dental prepared to open a location in Tower Grove, the practice turned to Pro Impressions Marketing. The goal was clear: launch the new office while continuing to grow the original location.

Opening a second office required careful planning. Pine Lawn Dental needed to attract new patients, build local awareness, and develop referral relationships. The practice also needed help keeping the expansion organized and on schedule. Pro Impressions Marketing provided marketing and project support so the clinical team could stay focused on patient care.

Specific Marketing And Operational Objectives

To help Pine Lawn Dental succeed as a multi-location practice, we developed a strategy that increased visibility, strengthened their brand, attracted new patients, and supported growth across both locations. Our work focused on the following key areas.

Website Design

We built a multi-location dental website supported by a local SEO strategy that improved visibility for each office while helping the practice grow as a whole.

Print Marketing And Branding

We developed a full suite of branded print and office materials to create a consistent look across both locations. This included business cards, letterhead, window envelopes, brochures, retractable lobby signage, and custom window clings.

IT and Operational Support

We supported the practice through several key operational projects, including transitioning to a new online booking platform, setting up more than 30 email accounts, transferring hundreds of Google Drive files, and building a custom careers page to support hiring.

Account Management

We became an extension of their team, coordinating marketing, operational tasks, and expansion milestones to keep the project organized and on schedule.

Key Achievements And Client Success

Pine Lawn Dental opened its Tower Grove location while continuing to grow its original office. This gave the practice a strong base for future expansion. Both locations benefited from:

  • Greater local visibility
  • A stronger, more consistent brand
  • Continued patient growth
  • Organized marketing and office projects
  • A smoother launch process

Pro Impressions Marketing served as an extension of the Pine Lawn Dental team. Our account manager coordinated each phase of the expansion and kept projects on schedule. This support allowed the doctors to focus on patient care while the new location prepared to serve the St. Louis community.

Measurable Growth For Pine Lawn Dental

Our multi-location dental marketing strategy helped Pine Lawn Dental expand into a second market while increasing visibility, attracting new patients, and supporting growth across both locations. In the first six months after launch, the practice achieved:

  • 2,859 qualified leads
  • 1,489 booked new patient calls
  • 13,966 organic Google Search sessions

With the right strategy, Pine Lawn Dental launched a new location while continuing to build momentum across the entire practice.

$1.80

Average cost per qualified lead

Review Our Complete Marketing Portfolio

You can view visual examples of the custom website, branding assets, and digital campaigns we built for this client on our website.

Dominating Local Search With Multi-Location SEO

A successful expansion starts with strong local visibility. Pine Lawn Dental had served the St. Louis area for decades. Our goal was to turn that established reputation into greater online visibility for both offices.

We launched a new multi-location website and created an SEO strategy for each service area. Dedicated location pages helped both offices appear in relevant local searches while supporting one consistent brand. As a result, the practice gained more organic traffic and steady month-over-month growth in search visibility.

Capturing High-Intent Emergency Dental Patients

As Pine Lawn Dental expanded into a second market, attracting patients who needed immediate dental care was essential to supporting both locations. We focused on making it as easy as possible for someone with a toothache or dental emergency to schedule an appointment.

We integrated a seamless online booking platform and highlighted the practice’s acceptance of nearly all insurance plans, including Medicaid and Medicare. By removing barriers to scheduling, we increased new patient calls, online appointment requests, and overall conversion opportunities.

Expanding Map Visibility Across St. Louis

Supporting a multi-location growth strategy required strong visibility in two distinct areas of the St. Louis market. We optimized each Google Business Profile and developed localized content to help both offices appear in searches for emergency and same-day dental care.

By strengthening each location’s local presence, we increased visibility in Google Maps and local search results. Both offices experienced sustained growth in map views, while more prospective patients requested driving directions directly from their Google Business Profiles.

Operational Support During Practice Expansion

Opening a second location involved countless operational tasks beyond marketing. We took ownership of many of those responsibilities, allowing the clinical team to stay focused on caring for patients instead of managing the expansion.

From transferring hundreds of digital files and setting up secure email accounts to launching a custom careers page and coordinating day-to-day projects, we helped keep the entire expansion organized. Our operational support allowed Pine Lawn Dental to scale confidently from one location to two while maintaining momentum across the practice.